Timed_out appointment status

1

HI there,

Wondering how best to capture a status of timed_out - e.g. patient tried to book but didn’t pay in time etc re the Appointment Resource

Potentially: ‘entered in error’ or map it to ‘cancelled’
‘entered-in-error’ isn’t entirely accurate, and ‘cancelled’ is accurate but will likely mean we’re mixing timed out appointments in with genuine cancellations …

Perhaps we need to add our own code?

2

It seems that ‘cancelled’ with a cancel reason of “Other: Financial” would meet the use-case, though you could propose or use your own more specific code. Agree that it’s not “entered-in-error”.

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